Refund policy

We have a 2-day return policy, which means you have 48 hours days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, non-opened, and in its original packaging. You’ll also need the receipt or proof of purchase (Order ID or confirmation email)

To start a return, you can contact us at caffeinepakistan@gmail.com. Please note that returns will need to be sent to the following address: 58 DMCHS Block 7/8 Tipu Sultan Road Karachi - once we receive the return in perfect condition, we can issue an exchange of item or refund (as per the scenario)

You can always contact us for any return question at caffeinepakistan@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Once any food item is opened, we won't be able to return it

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Please note that returns will need to be sent to the following address: 58 DMCHS Block 7/8 Tipu Sultan Road Karachi - once we receive the return in perfect condition, we can issue an exchange of item 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be refunded via bank transfer in 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at caffeinepakistan@gmail.com.